Shipping policy

Shipping Policy

Last Updated: August 19, 2026

At BednMatt, we aim to deliver your orders safely and as quickly as possible across Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan, subject to courier availability in the customer's area.

2. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is generally:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

  • Remote areas: Delivery may take longer depending on courier coverage.

These are estimated timeframes and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed or communicated to the customer before the order is confirmed.

Any promotional free-delivery offer will be subject to the terms of that promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.

For COD orders, the customer must pay the complete order amount to the courier at the time of delivery.

6. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact details provided during checkout.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Full name

  • Phone number

  • House/building number

  • Street/area

  • City

  • Other required delivery information

BednMatt is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the parcel, additional delivery arrangements or charges may apply.

For COD orders, repeated failed deliveries may result in restrictions on future COD orders.

9. Damaged Parcels

If your parcel appears damaged when delivered, please take photographs/videos and contact BednMatt as soon as possible.

Any claim regarding a damaged, incorrect, or defective product will be handled according to our Refund, Returns & Exchange Policy.

10. International Shipping

At present, BednMatt primarily serves customers within Pakistan.

International delivery may be offered in the future or on a case-by-case basis. Any applicable international shipping charges, customs duties, taxes, or other fees will be communicated to the customer where applicable.

11. Contact Us

For questions regarding shipping or delivery, contact us:

BednMatt
📞 Phone / WhatsApp: 0340-2132121
📧 Email: bendnmattt@gmail.com
🌐 Website: bednmatt.com
📍 Pakistan

We appreciate your trust in BednMatt and aim to provide a smooth and reliable delivery experience.