Return policy

Return policy

Return policy

Refund, Returns & Exchange Policy

Last Updated: August 19, 2026

At BednMatt, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, please contact us so we can assist you.

1. Return Eligibility

A return or exchange may be accepted if:

  • You received a damaged or defective product.

  • You received the wrong product or design.

  • The product received is significantly different from what was ordered.

  • The product has a manufacturing defect.

The product must be unused, unwashed, and in its original condition and packaging.

2. Non-Returnable Products

Returns or exchanges may not be accepted for:

  • Products that have been used, washed, or damaged after delivery.

  • Products damaged due to misuse or improper care.

  • Products without original packaging where the packaging is necessary for the return.

  • Change-of-mind requests after the product has been used.

3. Reporting a Problem

If you receive a damaged, defective, or incorrect product, contact us within 3 days of delivery.

Please provide:

  • Order number

  • Customer name

  • Phone number

  • Clear photographs/videos of the product

  • Description of the issue

Our team will review the request and inform you about the next steps.

4. Exchange Policy

If an exchange is approved, BednMatt may replace the product with the correct or eligible replacement product, subject to availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund, where applicable.

5. Refund Policy

If your refund request is approved, the refund will be processed after the returned product has been received and inspected.

Refund turnaround time: Within 7–14 business days after approval of the refund.

The actual time for the funds to appear in your account may also depend on the payment provider or bank.

6. Return Shipping

If the return is due to a wrong, damaged, or defective product received from BednMatt, we will provide appropriate instructions regarding return shipping.

For other return requests, return delivery charges may be the customer's responsibility.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

If a prepaid order is successfully cancelled before dispatch, the applicable refund will be processed according to our refund timeline.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds for approved returns will be handled through an agreed refund method after the returned product has been received and approved.

Customers may be asked to provide accurate payment details where required for processing the refund.

9. Refund Exclusions

Delivery charges or other applicable charges may not be refundable in certain circumstances, particularly where the return is not caused by an error or defect attributable to BednMatt.

10. How to Contact Us

For returns, exchanges, cancellations, or refunds, contact us:

BednMatt
📞 Phone / WhatsApp: 0340-2132121
📧 Email: bendnmattt@gmail.com
🌐 Website: bednmatt.com
📍 Pakistan

We reserve the right to review each return, exchange, and refund request according to the condition of the product and the circumstances of the order.